FAQ

ABOUT US

Started in 2023, we are a three-man team of skilled propmakers based in the US and Australia. With backgrounds in engineering and an undying devotion for all things TF2, our goal is to share our passion and creations with the rest of the community.

Art by @_AltoArcadevere

SHIPPING

• We ship worldwide and shipping rates vary between regions.
• Some countries may have restrictions on importing prop firearms and it is the recipient's responsibility to verify if the item can be imported. In the case the shipment is seized by customs, We will do our best to reimburse you but cannot guarantee.
• Some products are made to order, meaning we don't have stock on hand. Allow for an estimated lead time of at least one month prior to dispatch (larger orders may take 1 + months). If you require your order to be fulfilled posthaste, please contact us directly. We assure you that we make every effort to accommodate all orders in a timely manner. We respectfully request your patience and understanding in the event of any potential delays.
• We kindly request that all sales are considered final. In the event of damaged orders, please do not hesitate to reach out for a replacement or refund.

ITEM DISCLAIMERS

• All props come with an orange cap in order to comply with convention regulations and the law. Under no circumstances should the orange cap be removed. These are not real or imitation firearms, and contain no inner workings or metal parts and weigh substantially less than real life counterparts. By placing a bid, you are confirming that you have read and understand the Terms and Conditions, that you are of legal age, and that you accept full responsibility for adhering to all federal, state, and local laws, regulations, and customs laws that may be applicable to these products.
• By purchasing any item, the buyer warrants that they are in compliance with all applicable laws and regulations and is legally able to purchase the item. Propfortress will not be responsible for any consequences of non-compliance. Propfortress does not warant that a person may legally purchase, possess, use any and all items offered. These items include all products from our website and exhibition stores.
• Props are 3D printed in PLA, meaning parts may come with slight imperfections, gaps and layer lines. Due to material availability, please expect some variation in color from the sample photos. It is not recommended to leave 3D printed items in temperatures exceeding 60 C/ 140 F or in wet conditions.
• Please do not put excessive amounts of stress on this part. If components come apart, please reaffix with PLA glue or epoxy. Please treat all 3D printed items with delicacy and care, especially shiny materials to avoid delamination and improve longevity.
• Props may come partially disassembled in order to take up less length and prevent damage during transit. Please carefully reattach/recombine components and fix with plastic adhesive (hot glue or gorilla glue recommended).
• All props are scaled to match their real-world counterparts for comfort. They are still slightly oversized to match the TF2 aesthetic, but we've taken great lengths to ensure consistency across every single item. This means no matter which item you purchase from us, it'll be scaled correctly and in accordance to the rest of our catalogue, making them perfect for building displays. Please refer to the dimensions listed before making a purchase.
• These are not officially licensed products and only inspired designs created by fans.